A fresh set of 20 random questions is generated every time you open this page and every time you refresh it.For each of the following multiple choice questions, choose the most appropriate answer :
1. What do you need to do when replacing the motherboard in a portable computer?
A. Ensure that the board is AT or ATX.
B. Match the manufacturer and the model number exactly.
C. Any motherboard will act as long as it is specified for a laptop.
D. Ensure that the board is from that manufacturer and that the boards are interchangeable.
2. A customer has a motherboard with a Slot A socket. What processor can the customer use?
A. An AMD K7
B. An Intel MMX
C. An AMD Athlon
D. An Intel Pentium Coppermine
3. A customer complains that her monitor remains blank after she turns on her computer. Before telling the customer to bring in the computer, what should the technician do?
A. Ask the customers if the monitor has power, and to check the cord. Then confirm that all the cords are connected in the back of both computer and monitor.
B. Tell the customer to reboot the computer a few times to see if that makes a difference. If it does not, tell the customer to let the computer sit, as it maybe overheated and to try the next day.
C. Explain that the monitor is probably broken and another should be purchased.
D. Have the customer disconnect the power from the computer, then try and plug it into a different outlet.
4. What should you do if the fan in the power supply stops working?
A. Replace the fan.
B. Replace the case.
C. Lubricate the fan.
D. Replace the power supply.
5. Which of the following would NOT be repaired onsite?
A. Virus infection
B. Faulty video card
C. File system errors
D. CRT high voltage supply
6. With respect to the interface network card, what does the term 10/100 refer to?
A. Protocol speed.
B. A fiber network.
C. Megabits per second.
D. Minimum and maximum server speed.
7. Which motherboard type allows you to turn off the computer via software?
A. AT
B. ATX
C. MCA
D. VESA
8. What is the first program to run during the boot up process?
A. I/O.sys
B. Command.com
C. BIOS
D. Msdos.sys
9. You have just installed a new internal PCI modem in your desktop. It will not dial out. What is the problem?
A. The port speed is set too high.
B. The modem has not been set up in control panel properties
C. The phone line is plugged in to the line-in port on the modem card.
D. The phone line out of the wall is plugged into the phone port on the modem card.
10. A workstation has just been installed on the Ethernet LAN but cannot communicate with the network. What should you do first?
A. Reinstall the network protocols.
B. Reinstall the network interface card driver.
C. Verify the IP configuration on the workstation.
D. Verify the link status on the computer's network card.
11. What is your first action when windows report that your hard drive is developing bad sectors?
A. Replace the hard drive.
B. Run SECCLEAN from DOS
C. Run the defrag utility on the hard Drive.
D. Run Scan Disk with the thorough option.
12. Which interrupt does the real-time clock use?
A. 0
B. 1
C. 8
D. 13
13. The CD-ROM has stopped working. You think the drive is not getting the proper voltage. What device can be used to determine the drive is getting the proper voltage?
A. Wire tester
B. Multimeter
C. Ohm meter
D. AMP meter
14. Which of the following are required to connect a laptop to a wireless network?
A. Wireless NIC
B. Router
C. RJ 45
D. Cat 5e cable
15. What is a type of IDE translation?
A. LBA
B. UTB
C. QIC
D. USB
16. Which of the following should be placed between a heatsink and a processor setting them in place?
A. Thermal grease.
B. Rubber cement.
C. Plastic plate.
D. Ceramic plate.
17. What should you replace if the brightness or contrast adjustments were malfunctioning on a Laptop?
A. Fuse
B. LCD Display
C. Adjustment Switch
D. LCD display Cable
18. A customer complains that a recently upgraded computer shuts down after a few minutes of operation. You verify the power supply is working correctly. Which of the following is the NEXT component you should check?
A. CPU cooling fan
B. Computer memory
C. IDE Harddrives
D. CMOS battery
19. The computer will not boot from the floppy drive. What are the most likely causes?
A. There is no partition on the hard drive.
B. The boot floppy is formatted on FAT 16.
C. The boot sequence in the BIOS is incorrect
D. The hard drive has more than one partitions defined.
20. A customer has a cable that has a connector with 15 pins. The pins are arranged in three rows of 5 pins. What would this cable be used for?
A. Game Port
B. COM Port
C. VGA Monitor
D. LPT Port
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